FAQ

Yes. StoneX Bullion is part of StoneX Group Inc., a NASDAQ-listed Fortune 50 company with global financial markets expertise.

StoneX Bullion is also an LBMA Affiliate Member and provides UK investors with a secure platform to buy and sell gold, silver, platinum and palladium online.

The head office of StoneX Bullion is in Frankfurt, Germany. We also have a presence in Dubai and are preparing to open an office in Singapore.

From our European base, we serve customers across the UK, Europe and selected international markets. You can learn more in our Company Profile.

Our team supports customers in English, German, French, Spanish, Italian and Polish.

This allows investors across Europe to buy and sell precious metals with support in their preferred language. If you need assistance, please contact our customer service team.

1. The coins/bullion shown on our website are the coins/bullion we are interested in buying. The "Buy Price" is the price we would offer you at that moment.

2. You can call or E-Mail our customer service team to ask for the buyback prices at the current spot price, please note this will change every two minutes.

3. You must send your Bullion to our warehouse in Germany where they will be checked by one of our experts. Postage and risk must be covered by you. We will supply you with the address once you have contacted us regarding the sale.

4. Please enclose a signed note stating the type of coins/bullion, the quantity, and your personal information, such as phone number, E-Mail address, and Bank details for payment.

5. Once we have received the items, we will check them within 48 hours and send you an invoice with the final offer.

6. Upon approval of the final offer, we will arrange payment to you. Please enclose your account details in your signed note.

7. Should the final offer not be approved we will send them back to you at your cost and no payment will be made. StoneX Bullion will not cover these shipping charges.

Many banks and coin wholesalers buy from CoinInvest GmbH / StoneX Bullion. If you want to buy large quantities, we may be able to offer you a better price. Please inquire via e-mail to [email protected].

UK investors can buy gold, silver, platinum and palladium online through StoneX Bullion. Our range includes investment-grade coins and bars from internationally recognised mints and refiners.

StoneX Bullion offers live pricing, secure order processing and insured delivery to the UK. For investors looking for a reliable European precious metals supplier, StoneX Bullion combines product choice, transparent pricing and secure fulfilment.

UK investors can buy investment-grade gold bars, gold coins, silver coins, silver bars, platinum coins, platinum bars and selected palladium products.

All products are sourced from recognised mints, refiners or accredited distributors.

Yes. StoneX Bullion sources products from leading mints, refiners and accredited distributors.

Products are checked for authenticity, fineness, weight and condition before they are sold or accepted for resale. Learn more about our standards in the Company Profile and our Responsible Supply Chain.

StoneX Bullion trades large volumes of precious metals and works with established producers, refiners and distributors.

Our prices are updated regularly in line with live precious metal market prices. You can follow current market movements on our gold price chart.

Coins are often popular with investors who value recognisable designs, flexibility and strong resale demand.

Bars are usually preferred by investors who want a lower premium per gram. The best choice depends on your budget, investment goal, tax situation and liquidity preference.

You can place your order online through our shop. Select your product, add it to your basket and complete checkout.

If you need assistance, our customer service team can also support you by phone or email. You can start by browsing gold, silver or platinum and palladium.

After your order is placed, you will receive an invoice and payment instructions by email.

Once payment has been received and matched to your order, your products are prepared for insured dispatch.

You should usually receive an order confirmation or invoice by email within 24 hours on business days.

Please check your spam folder. If you have not received an email after 24 hours on a business day, please contact our customer service team.

For larger transactions or compliance checks, StoneX Bullion may request proof of identity, proof of address or proof of ownership for sell-back transactions.

This is part of our KYC and AML process and helps keep precious metals trading secure. Please also see our Terms and Conditions.

If you are located in the European Union and in a Euro country you can use our IBAN and BIC-codes; we have accounts in London/UK and Germany. In most cases, you pay the same fee as for a domestic money transfer.

You can pay by bank transfer or credit card. StoneX Bullion accepts Visa and Mastercard.

Depending on checkout options, payment may be available in currencies such as EUR, GBP, USD, CHF, PLN, CAD, SGD and AUD. For security reasons, StoneX Bullion does not accept PayPal, Western Union, cryptocurrency or Bitcoin. Learn more about our payment methods.

No. The person placing the order must also be the person making the payment.

For security and compliance reasons, the invoice name must match the bank account or cardholder name. This requirement also supports secure order processing under our Terms and Conditions.

During the ordering process, you can calculate the shipping costs based on the goods you have ordered.
This calculation is made after you have entered your delivery address.

We ship insured with leading logistics companies, such as UPS, and leading value cargo providers, such as Brinks or Loomis.

Some deliveries of orders for more than Euro 1,000 may take an extra day as customs declarations need to be completed. Please note that delays may occur that are beyond our control.

You should choose an address where someone is available to receive parcel delivery during business hours. Often your business address is the best choice.

Shipping to the UK currently costs €19.90 for private customer orders below the free-shipping threshold.

Eligible private customer orders qualify for free insured delivery from €5,000.00 order value. The exact shipping cost is also shown during checkout after you enter your delivery address. You can also check current rates on our Shipping Prices page.

Orders are shipped discreetly and fully insured. Each shipment is carefully packed and includes tracking.

We mainly use UPS and FedEx for standard logistics. Depending on the order value, destination and shipment requirements, we may also use Loomis, Brink’s or other specialist value couriers. More details are available on our Shipping Prices page.

Yes. StoneX Bullion offers insured precious metals delivery across the UK, including London, Manchester, Birmingham, Glasgow, Liverpool, Leeds, Sheffield, Bristol, Edinburgh, Cardiff, Belfast and other UK locations.

UK customers can buy gold, silver, platinum and palladium online and receive their order securely at an eligible delivery address through insured delivery.

Delivery times depend on product availability, payment receipt, destination and customs processing.

For many orders, delivery usually takes a few business days after payment has been received. Orders to countries outside the EU, including the UK, may require additional time for customs processing. You can find more details on our Shipping Prices page.

No. For security and insurance reasons, StoneX Bullion does not deliver to parcel shops, UPS AccessPoint locations, lockers or hotels.

Please choose an eligible address where you or an authorised person can receive and sign for the parcel during business hours.

For security reasons, StoneX Bullion does not hold stock at its Frankfurt office.

Personal collection may be possible by prior arrangement at our logistics partner Loomis International in Raunheim near Frankfurt. Please contact customer service before placing your order. We do not offer in-store purchases or cash transactions.

Our sales prices have not changed as a result of Brexit.

In general, within the EU, investing in physical gold is free of VAT. Under German law, for example, there is no VAT if the price of a gold coin is below 180% of the base metal value.

For UK orders, VAT treatment depends on the product type. Investment gold should generally remain VAT-free under HMRC VAT Notice 701/21.

Silver, platinum, palladium and accessories may be subject to UK VAT. Delivery companies may also charge customs brokerage or processing fees. This information is not tax advice.

Yes. UK customers can still order precious metals from StoneX Bullion with insured delivery to the United Kingdom.

Brexit may affect customs processing and delivery times, but UK delivery remains available. Orders to the UK may require customs declarations and import processing.

StoneX Bullion does not proactively report every purchase to HMRC.

For certain transactions, we may be required to collect and retain proof of identity, proof of address and order records in line with applicable regulations. These documents may be kept on file in case they are requested by the relevant authorities. Please also review our Terms and Conditions.

Yes. StoneX Bullion buys selected coins and bullion products from customers. You can find more details on our sell to us page.

Buyback prices are based on the live precious metal spot price and may change frequently. After we receive your products, our experts inspect them and confirm a final offer. Shipping and risk are borne by the customer unless otherwise agreed.

Yes. StoneX Bullion works with banks, resellers, coin wholesalers, financial advisers, family offices and high-volume dealers.

For larger orders, wholesale or tiered pricing may be available depending on order size and customer profile. Business customers can contact our B2B team to discuss larger orders, recurring demand, integrations or professional precious metals requirements. Learn more on our wholesale page.